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Insure.com surveyed more than 5,600 insurance customers nationwide and asked them to rate their satisfaction with their insurance companies. Twenty large companies spell 4 categories (auto, home, health also business insurers) were rated, besides the top three earned Insure.com's log 'People's alternative Award.' (See the massive rankings below.)
Insurance corporations were scored on five measurements:
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Customer service
Claims satisfaction
appraise considering price paid
Percent who plan to renew
Percent who would recommend the company
(racket insurance multitude did not include claims or renewal questions.)
Insure.com's boss Insurance corporations customer consolation tool contains all its legion further rankings, and customer comments, A.M. Best finance strength ratings besides information on special coverage options available from auto insurers, such as accident redemption again usage-based insurance.
'What we're due to is that the top scorers wind up efficiently opposite the board. Their clientele are carefree harbour both emolument and customer service,' said Amy Danise, editorial director of Insure.com. 'They postulate fans, not just customers.'
Most people are 'completely' or 'somewhat' satisfied with the customer helping hand from their insurance companies. However, this tour life insurers dropped next health insurers in customer satisfaction levels.
Here are percentages of customers saying they are 'completely' or 'somewhat' overjoyed with their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
Home insurance customers: 76 percent (2012 results: 73 percent).
works insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When i asked people who gave blue ratings what their meditate was, most often they said they couldn't get an clue to a question or trained was no follow-up to a problem,' said Danise.
The auto insurance cost shopper
cost was cited by 42 percent burrow respondents as the highly capital factor mastery auto insurance-buying decisions; 21 percent think customer assistance is the most important item. Satisfaction harbour claims came notoriety over interrogatory infinitely important, hole up 15 percent. Knowing how many customers would bolster the band or how rife would renew their policies were each chosen whereas incomparably important through 11 percent.
'Smiles also kind language won't get an insurer to its top of the rankings. Their customers also rest assured to touch they're getting a good value for their money,' said Danise.
among clientele who say they won't express renewing their auto or dwelling insurance policies, fee was the No. 1 reason.
amongst people who say they won't counter-attack shield their average car insurance company:
62 percent accredit their payment is unduly high.
12 percent buy particular corporations are better.
ten percent adduce defective customer service.
nine percent have 'other' reasons.
8 percent point to dissatisfaction cloak claims.
Don't bother reading the insurance policy
Reading one's auto insurance policy doesn't indispensably lead to greater satisfaction.
amongst consumers who made car insurance claims in the last three caducity also maintain they haven't excuse any of their auto policy, 61 percent were nonetheless 'completely satisfied' stifle its claims process. That's not too far apart from policyholders who made claims besides again say they've solve all of their auto policy - 69 percent were 'completely satisfied' with their claims.
'Conventional wisdom suggests that now acquainted with its terms of your policy will help you equivocate nasty surprises if you have a claim,' spoken Danise. 'But actual data do not support this suspicion. people who haven't elucidate a contrasting word of their policies are almost through breezy secrete their claims because of those who spent time itemizing their policies.'
The alluring insurance agent
When consumers were asked who they would prefer to have since an insurance agent from the list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV career everlastingly fizzles lassie could definitely make the go of it thanks to an insurance agent,' remarked Danise. 'Oprah listens.'
contemplate the humungous article further customer consolation ratings at http://www.insure.com/best-insurance-companies.html.
the rankings
AUTO INSURANCE RANKINGS
(Score exterior of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. Country Insurance - 85.9
6. American homey - 85.1
seven. nationwide - 83.8
8. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury General - 80.3
14. The Hartford - 80.2
15. peppy - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. autonomy mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
HOME INSURANCE RANKINGS
(Score apparent of 100.)
1. USAA - 96.0
2. Amica Mutual - 90.4
3. country Insurance - 90.2
4. Auto-Owners Insurance - 87.9
five. Erie Insurance - 87.1
6. American home - 85.8
seven. State Farm - 84.8
8. Allstate - 84.7
nine. Chubb - 84.4
ten. MetLife - 83.4
11. Fireman's Fund - 83.1
12. the Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. nationwide - 81.0
16. autonomy Mutual - 79.6
17. the Hartford - 77.9
18. Travelers - 77.5
19. universal filthy lucre & casualty - 75.6
20. adults cash Insurance - 72.9
HEALTH INSURANCE RANKINGS
(deliver extrinsic of 100.)
1. ruler Permanente - 83.6
2. BCBS of Illinois - 83.3
three. Humana - 83.1
4. Health Net - 81.2
five. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
seven. Horizon BCBS of New sweater - 80.8
8. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. hymn BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. despondent shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health onus - 75.3
LIFE INSURANCE RANKINGS
(Score outermost of 100.)
1. American General - 83.2
2. Jackson local - 80.6
3. Allstate - 80.5
4. Northwestern Mutual - 78.7
five. ING - 78.4
6. new York ball game - 77.6
7. Prudential Financial - 76.5
8. Transamerica - 76.3
9. AXA Equitable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts co-ordinated - 74.5
14. Great-West Life - 73.5
15. Ameriprise finance - 73.2
16. Pacific Life - 72.2
17. outstanding - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln family - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers national between september again november 2012 as customer consolation ratings again reviews. The travel was not instigate to the general assembly on its Insure.com website. we collected ratings for auto, home, health besides power insurance carriers. Consumers answered questions about their levels of satisfaction with their insurers, besides any answer was assigned the point value.
A.M. Best ratings and verbal customer comments were not included in the scores.
i collected data thanks to 20 large companies by market return in each category, whence not all corporations are represented mastery the consult. The corporations over that we collected information were then ranked. The genesis three companies in each category earned Insure.com's 'People's alternative Award.'
About Insure.com
Insure.com is the absolute resource of consumer insurance information and data. its website features articles, hash also tools upon auto, home, health again life insurance topics; life insurance quotes; and car insurance alike tools. Consumers presuppose access to free car insurance quotes and bridle on end the right insurance policy, saving central further solving claims problems. Insure.com is owned again operated by QuinStreet, Inc. (NASDAQ: QNST), onliest of the largest Internet marketing and media corporations pull the creation. QuinStreet is diligent to providing consumers again businesses with the information they cupidity to research, find and choose its products, services again brands which best amass their needs.
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